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Managed Services

As technology changes daily and becomes more complicated, one's ability to predict the cost and time necessary to maintain and upgrade systems can seem overwhelming. Balsam Technologies has created a viable solution: managed services. By paying a fixed fee each month, Balsam customers can subscribe to receive IT support proactively. Rather than paying for such services on a reactive, problem-by-problem basis, often at rates upwards of $125 per hour, Balsam customers can receive 24/7 remote management, help desk support, preventative maintenance, security/intrusion detection, deployment and installation, procurement services, and a block of time for Chief Technology Officer (CTO) advisory planning and help. Small and medium sized businesses have discovered that managed services can lessen downtime, and downtime can cost big money! Compared with traditional project-based or break-fix services, this business model is selling peace of mind -- a repeatable and measurable service level that gives clients a sense of peace that they can go home at night not wondering if they will arrive the next morning to a costly downtime issue. Balsam's company motto is "when downtime is not an option!" By providing managed services, Balsam's interests are aligned with the client's. If a problem arises it is a problem for Balsam, not just the client.

The classic approach to creating a managed services business begins by determining what services clients need and then designing processes that deliver those services. Once the services that are needed are identified, the needed skill sets for staff can be ascertained, as well as the technology and tools that will be needed to provide those services. This is what Balsam has been doing since they opened in late 2003. To succeed at preventing downtime, the mind set needs to change from operating in a reactive, chaotic fashion to a more predictable, reliable proactive mode. Balsam is committed to delivering this advanced level of IT support service in a friendly, professional way that is seasoned with integrity and good stewardship.