• About Us
  • Company Overview
  • Management Team
  • Our Mission
  • Careers
• Products and Services
  • Computer and Hardware Support
  • Remote Monitoring Service
  • Security
  • Data Backup
  • Chief Technology Office (CTO) Services
• The Balsam Advantage
  • Managed Services
  • Price Calculator
• Customers
  • Who You Are
  • Who We Service
• Contact Us
• Partners

Company Overview

Balsam Technologies offers an advanced way to support computer and information technology (IT) for small and medium-sized businesses. We don't just fix computers and servers, and correct network issues when they occur, but rather we proactively manage your network to prevent issues before they cause downtime. Our motto: Downtime is not an option!

Should you encounter a computer or IT issue, Balsam will resolve it quickly, and often remotely, without ever leaving our offices, saving you both time and money. Many small and medium sized businesses can't afford to hire a full-time IT staff member or an outside IT consultant when they have a problem with their computer systems or just need some good advice. Not anymore!

Balsam Technologies was founded in 2003 by Stephen and Laura Sirois to provide computer and information technology (IT) support services to small and medium sized businesses located in the greater Boston market.

Most small and medium sized businesses operate their computer systems on a reactive basis. This means that service is provided after a customer has experienced a computer or IT system failure. This often results in a business experiencing downtime while the technology and computer related issues are being resolved. This can lead to unsatisfied customers, frustrated employees, and a loss of revenue and customer loyalty for owners and executives.

Balsam Technologies uses a different method by proactively managing computer and IT systems. This standard of service is designed to predict and prevent computer and network failures through a combination of two important activities:

• a comprehensive, ongoing, high-quality monitoring service
• a series of regular preventative maintenance tasks focused on supporting critical network devices at the customer's location. It is a customized program that is structured based on a customer's specific needs (see the products and services section for more detail).

Why is a proactive strategy important? It provides businesses with a predictable and reliable computer and IT support structure for their firm because downtime should be an option.

We offer a broad range of support services for computers and (IT) related areas. These services include remote networks, desktop and security monitoring, patch management, Chief Technology Officer (CTO) consulting services, help desk support, computer/hardware project work, and remote back-up, as well as general technical assistance.